All products purchased from ibex Collections can be exchanged within 7 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 7 days of delivery by writing to firstname.lastname@example.org or by calling at 0331-9914488, in case you want to raise a dispute. At Ibex Collections, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- Replacement will be sent in case a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at email@example.com, within 7 days of purchase before any claims can be processed.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 7 working days after receiving the return products. Rs 150 is deducted for delivery charges in case of refund.
- For further queries about exchanges and returns, please contact us at 0331-9914488 or email us at firstname.lastname@example.org
- Items on sale will not be refunded.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.